Shipping Policy
Thank you for shopping at Orange Blossom! We strive to provide you with the best shopping experience possible. Please take a moment to review our shipping policy.
Shipping Methods
As part of our commitment to excellent service, we offer economy shipping for all orders. Our economy shipping option allows us to provide affordable shipping rates to our customers, ensuring that you can enjoy our beautiful handmade jewelry without breaking the bank. While economy shipping may take slightly longer than other shipping methods, we guarantee that your order will arrive safely and securely.
Here are some important details about our economy shipping:
- Processing Time: Please allow 3-5 business days for us to process your order before it is shipped.
- Delivery Time: Once your order has been processed, it will be shipped via our economy shipping method. The estimated delivery time for economy shipping is 5-7 business days within the United States.
- Tracking Information: For your convenience, we provide tracking information for all orders shipped. You will receive an email with your tracking number once your order has been shipped.
- Shipping Restrictions: Currently, we only offer economy shipping within the United States. We apologize for any inconvenience this may cause to our international customers.
If you require expedited shipping or have any special shipping requests, please contact our customer support team. We will do our best to accommodate your needs and provide you with alternative shipping options.
Order Processing
Once your order is placed, we work diligently to process and ship it as quickly as possible. Orders are typically processed within 3-5 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your package and estimate its arrival. Simply click on the provided link or enter the tracking number on our website's tracking page.
Returns and Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contactorangeblossom@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contactorangeblossom@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactorangeblossom@gmail.com.
Contact Us
If you have any questions or concerns regarding our shipping policy or need assistance with an exchange, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction.
Thank you for choosing Orange Blossom for your jewelry needs. We appreciate your business and look forward to serving you again in the future.